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Our Warranty Commitment

HIPPO ELITE is committed to delivering premium quality gadget accessories. Every product we sell is backed by a manufacturer's warranty to give you peace of mind with your purchase.

Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use conditions. Coverage periods vary by product category:

Power Banks	12 months
Battery	6 months
Bluetooth Audio Devices	3 - 12 months
Accessories & Cables	3 - 12 months

The warranty period begins from the date of purchase as indicated on your proof of purchase.

What Is Covered

• Manufacturing defects in materials or workmanship
• Hardware malfunctions under normal use
• Premature failure not caused by misuse or external damage

What Is Not Covered

The warranty does not cover:

• Physical damage caused by drops, impacts, or accidents
• Damage caused by water, moisture, or exposure to extreme conditions
• Unauthorized modifications or repairs
• Normal wear and tear (e.g., scratches, cable fraying from misuse)
• Damage caused by use with incompatible devices or non-standard power sources
• Products with removed or altered serial numbers

How to Submit a Warranty Claim

To claim your warranty, please contact our customer care :

0851-1133-8186

Warranty Resolution

Depending on the nature of the defect and stock availability, we will resolve your claim through one of the following:

• Repair of the defective unit
• Replacement with the same or equivalent product
• Store credit or refund (at our discretion)

Proof of Purchase

A valid proof of purchase (order confirmation email or receipt) is required for all warranty claims. Claims without proof of purchase will not be processed.

Customer Care & Warranty Service

Have questions about your warranty? Our support team is ready to assist.

• Phone : +62 819-9009-5081
• Email: support@hippoelite.com

Business Hours :

• Monday – Friday : 09:00 WIB – 17:00 WIB
• Saturday : 09:00 WIB – 15:00 WIB
• Sunday & Public Holidays : Closed