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Hippo Elite Care
Warranty & After-Sales Service
Always Here For You
At Hippo Elite, we believe that product quality should always be supported by professional and reliable after-sales service.
Hippo Elite Care is an official after-sales service designed to provide peace of mind, comfort, and the best protection for every customer. Through a transparent, responsive, and customer-satisfaction-oriented service system, we are committed to ensuring that every experience with Hippo Elite remains optimal, even after the purchase.
Because for us, the relationship with the customer doesn't end when the transaction is completed — that's the beginning of our commitment to continue providing the best support.
#AlwaysHereForYou
Why Choose Hippo Elite Care?
✅ Official Warranty Protection
Products with an official Hippo Elite warranty are entitled to warranty claims in accordance with the terms and conditions.
🔄 Warranty Replacement Service
Every product that meets the warranty requirements is entitled to a one (1) unit replacement as long as the warranty period is still active.
🛡️ Professional Inspection Process
All submitted products will undergo an inspection and verification process by the Hippo Elite Care technical team to ensure appropriate handling and compliance with company quality standards.
📋 Transparent Claim Procedure
We prioritize a clear, easy-to-understand, and transparent claim process so that customers can obtain accurate information regarding their claim status.
🤝 Dedicated Customer Support
Our customer service team is ready to assist and provide the best solutions regarding warranty and product inquiries with fast, friendly, and professional service.
Warranty Service Center
Hippo Care Jakarta
ITC Roxy Mas Shop House Complex
Block E2 No. 9–11
Jl. KH. Hasyim Ashari No.125
Cideng, Gambir
Central Jakarta 10150
Indonesia
Customer Care & Warranty Assistance
WhatsApp & Customer Support
📞 +62 819-9009-5081
Operational Hours
| Monday - Friday | 09.00 AM – 05.00 PM WIB |
| Saturday | 09.00 AM – 03.00 PM WIB |
| Sunday & National Holidays | Closed |