Return Policy

Our Return Policy

At HIPPO ELITE, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we're here to help.

Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of the delivery date.
  • The item must be in its original, unused condition with all original packaging, accessories, and documentation.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, damaged, or altered after delivery.
  • Items without original packaging or missing accessories.
  • Products purchased during final sale or clearance promotions.

How to Initiate a Return

  1. Contact our support team at support@hippoelite.com with your order number and reason for return.
  2. Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 1–2 business days.
  3. Pack the item securely and include the RMA number on the outside of the package.
  4. Ship the item to the return address provided by our support team.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for lost return packages.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you received a defective or incorrect item, we will gladly exchange it. Please contact us at support@hippoelite.com within 7 days of delivery to arrange an exchange.